Policies & Terms

What data do we collect?

Through the use of our Contact Forms and information requested directly from you, META Games Studios collects the following Data:

Personal identification information (Name, email address, date of birth, etc.)

Emergency Contact Information (Name, Contact No) for event attendees

How do we collect your data?

Any data we collect will be provided directly by you. 3rd Party Services we use may collect additional information via the use of cookies or provided directly. For more information, please see our Cookies section regarding the 3rd Party Servcies we use.

How will we use your data?

META Games Studios collects your data so that we can:

Process your purchases (e.g. event tickets)

Contact you regarding the events you are attending

Respond to your queries

We will not share nor sell your data directly with 3rd Parties. We will not use your contact information for Marketing purposes.

What are your data protection rights?

META Games Studios would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request META Games Studios for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that META Games Studios correct any information you believe is inaccurate. You also have the right to request META Games Studios to complete the information you believe is incomplete.

The right to erasure – You have the right to request that META Games Studios erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that META Games Studios restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to META Games Studios’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that META Games Studios transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: admin@meta-games.co.uk

Introduction

META Games Studios Ltd (the ‘Company’) is a Limited Company registered with the Companies House under reference: 12697331.

These terms and conditions apply to the bookings and attendance of our events.

You must ensure that all persons in your party is aware of and agrees to be bound by these terms and conditions. You are in any event responsible for all actions and omissions of each person in your party.

Age Requirements

Unless otherwise stated in the Policies & Procedures, or in the Public Domain for a specific event, our events may be attended by persons of all ages. However, only persons over the age of 16 may purchase tickets to attend our events with their own account.

Anyone under the age of 18 must be accompanied by their parent or legal guardian who must also be 18 or over.

Rules and Behaviour

You agree to be bound by, and to comply with, the latest documented versions of our Rules, Policies & Procedures, and Site Rules, where applicable. You also agree to be bound by, and to comply with, any requirements or guidelines or reasonable requests which the Company otherwise communicate to you directly or via the Public Domain.

You must comply with any rules and regulations of the venue owner.

You must not engage in any dangerous, disruptive, unlawful, abusive, aggressive, threatening, drunken, antisocial or other inappropriate behaviour.

You must comply with any request to provide proof of identity or age (including photograph and signature) and submit to reasonable security searches.

Admission / Sanction

The Company agrees to grant admission to an event upon completion of payment for the tickets associated with that event.

The Company reserves the right to deny admission and or provide Sanctions (up to and including removal from the event) if the Company considers in our discretion that you have breached these terms and conditions (including non-compliance with any rules) or may do so.

Where such Sanctions result in the removal and/or future denial of admission to our events, no refunds will be available for any tickets purchased from The Company. The Company reserves the right to maintain limited personal information of those Sanctioned under our Policies & Procedures in order to prevent admission to future events run by the Company. This information will not be shared with 3rd parties under the limitations set out by law.

Cancellation / Refunds

The Company reserves the right to cancel, postpose or otherwise change the event (by nature, date, location or otherwise). In such circumstances, the Company will notify you as soon as reasonably possible.

Whereby an event is cancelled, the tickets shall be transferred to the next available event. Within reasonable limitations, ticket transfers may be made to other events/games. Such transfers shall be considered on a case by case basis with consensual agreement between you and the Company.

In addition, a refund may be requested in writing by contacting the Company via the Company Customer Service email (customerservice@meta-games.co.uk) within 14 days of the notification. Any refund request received after this date shall be subject to the normal terms and conditions for the issuance of refunds.

Refunds for pre-booked events may be issued no later than 1 calendar month prior to an event. All refunds are subject to a £10 administration fee, per event refunded.

Refund requests received after the closing window for issuance will not be accepted.

The Company reserves the right to waive the above fees where refund requests are based on either compassionate or medical grounds. Such eventualities shall be considered on a case by case basis.

The law provides no cancellation rights should you decide you either can’t attend, or no longer wish to attend any event which has been pre-purchased.

Transference

Tickets purchased for the purposes of attending our events remain the property of the Company at all times. As such, the sale or transfer of tickets from one person to another is not permitted.

Tickets for pre-booked events may be transferred to another event no later than 1 calendar month prior to an event. However, in doing so, you waive the right for this ticket to be refunded, or transferred to another event at a later date.

Liability

The Company will not be held liable for any loss or damage incurred to your person or property at an event, to the extent permitted by law. Nothing in this agreement in any way limits or excludes our liability for negligence causing death, or personal injury, or for fraudulent misrepresentation, or for anything which may not legally be excluded or limited.

You must give the Company a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.

You will liable for any reasonably foreseeable loss or damage suffered by the Company arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

English Law

These Terms & Conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

General

Headings used in this agreement are for information and not binding. This agreement constitutes the entire agreement between you and the Company. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a ‘waiver’ (i.e. that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these terms and conditions.

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